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Keep Property Credit in sync with your CRM

Feature release

Bring the property context from your CRM into CRM Helper.

CRM Integration works together with the Property Credit CRM Helper browser extension. When your CRM is integrated with Property Credit, CRM Helper can use the property context and information already available in your CRM, so you can keep working without searching for the same property again.

What’s changed

With a supported CRM integration, your CRM and CRM Helper can work together more closely. Property Credit currently integrates with Rex and Vault.

Using Rex as an example, when you open a property in Rex, CRM Helper can automatically show the corresponding property and relevant Property Credit information in the side panel. If you move to another property in Rex, CRM Helper follows that context and updates to the matching property.

The integration can also use available CRM data to make Property Credit workflows faster. When you create a Payment Request from CRM Helper, it can pull in as much relevant information as possible from the CRM to pre-fill the request.

Why it helps

You can stay focused on the property you are already working on instead of switching systems, searching for the same record again or re-entering information that already exists.

CRM Integration helps make CRM Helper more contextual and useful by keeping the right property in view and carrying available CRM data into actions such as creating a Payment Request.

How it works

  1. Open the relevant property in your integrated CRM, such as Rex.
  2. Open Property Credit CRM Helper in the browser.
  3. CRM Helper shows the matching property and relevant Property Credit information.
  4. Move to another property in your CRM and CRM Helper updates to follow the same property context.
  5. Start a Payment Request from CRM Helper.
  6. Review the details pre-filled from your CRM, complete anything still required and send the request.

Good to know

CRM Helper and CRM Integration work together, but they are not the same thing. CRM Helper is the browser extension that gives you access to Property Credit alongside your existing workflow. CRM Integration is what allows a supported CRM to share relevant property context and available data with CRM Helper.

The information that can be shown or pre-filled depends on the data available in your CRM, so always review the request before sending.

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